• Frequently Asked Questions

    Safegas Faq

Q: Can I have a sample order?

A: Yes, we welcome sample order to test and check quality.

Q: What is the payment terms?

A: Visa, Mastercard, e-Checking, T/T, Western Union, Alipay.

Q: What is the lead time?

A: Usually, we will ship in 3 days, for big quantity orders, the delivery time is negotiable.

Q: Do you offer guarantee for the gas detectors?

A: Yes, we offer one year guarantee for all the detectors. we also provide life-long paid service. As an experienced manufacturer, you can rest assured of the quality and after-sales service.

Q: What certificates do you have?

A: CE, ISO, CNEX explosion proof, CMC.
If you have any other requriements with certifications, we also would like to help you

Q: How do you send the detectors?

A: DHL, FedEX, UPS, TNT, by air, by sea.

Q: What is the lead time?

A: Usually, we will ship in 3 days, for big quantity orders, the delivery time is negotiable.

Q: How about the packing?

A: Aluminum suitcase, carton box.

Q: What about after-sale service?

A: We provide guarantee of 12months, free charge of repair under correct operation. We will response to your inquiry 24h x 7 days, and provide you technical support through email and phone calls in time.

Q: How do you control your quality?

A: First, we will do aging test on all the raw material and PCB, and during production we will calibrate all the detectors well, last but the most important, we have professional QC team to inspect the detectors pc by one pc before shipment.

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