We provide guarantee of 12months, free charge of repair under correct operation. We will response to your inquiry 24h x 7 days, and provide you technical support through email and phone calls in time.
Inquiry response time
For phone calls, will be respond within 1h.
For emails, will be respond within 1 day.
For fax, will be respond within 4h.
For letters from post office, will be respond within 3 days.
Warranty
Warranty: 12months
Valid period: from the date of shipment
Warranty certificate: sales contract, PI, warranty card
Repair policy
If there is problem of the detector really, and customer wants to repair the detector, customer can send the detector back to us, and we will test and repair the detector.
