After-sales Service
We’re always here at your support.
We provide a guarantee of 12months, free charge of repair under correct operation. We will respond to your inquiry 24h x 7 days, and provide you technical support through email and phone calls in time.
Fast Response
For phone calls, will respond within 1h. For emails, will respond within 1 day. For fax, will respond within 4h. For letters from the post office, will respond within 3 days.
Warranty
All the products are guaranteed a full 12months warranty from the date of shipment. Warranty certificate: sales contract, PI, warranty card.
Repair Policy
If there is a problem with our products, the clients can send the products back to us, and we will test and repair the products.
Circumstances that are not included in the warranty:
- Disassemble or transform the detector privately without the authority of the manufacturer.
- Operate the detector in situations that exceed the measurement range.
- Problems due to the bad environment, such as high humidity, high temperature, dust, etc.
- Damages caused by man-made.
- Damages caused by force majeure, such as natural disasters.
- No valid certificates, such as contract, PI, warranty card, etc.